Training Outline

• ADA Basics: the two questions, no documentation, handling disruptions.
• Scripts & Role‑plays: front‑door, service counter, seating, edge cases.
• De‑escalation: respectful language and recovery phrases.
• Policy & Signage: display the seal; where to place guidelines.
• New‑hire Refreshers: short modules for staff turnover.

Available on‑site (New Orleans area) or via live video.